First Campaign Challenge

Refund and Cancellation Policy

Last updated: August 4, 2026.

Products are digital advertising inventory, membership access, or campaign tools. Charges are one-time unless the checkout page clearly identifies a recurring charge.

Contact us within 14 days of payment if a duplicate charge occurred, the purchased item was not added to your account, the item materially differs from its checkout description, or a technical problem prevents use and we cannot correct it within a reasonable time.

After advertising delivery has begun or digital inventory has been substantially used, the consumed portion is normally non-refundable. We may provide a proportional refund, replacement inventory, or account credit when appropriate. Nothing in this policy limits rights that cannot legally be waived.

To request review, use the Ian's Desk support portal and include the account username, purchase date, product, amount, and transaction reference. Do not send full card details. Approved refunds are returned to the original payment method; processing time is controlled by the payment provider and issuing bank.